Technical questions

The following hardware will be required in order to install the RTFX software:

• PC with Windows 2000, XP, Vista or Windows 7. Mac with OS X 10.5 or higher.
• Internet connection: 56 kbps modem, broadband highly recommended (DSL, cable, fiber)
• 1 GB or more highly recommended. Please follow the OS vendors recommendations.
• Screen resolution minimum of 1024x768
• 1GHz Pentium minimum, Core2 Duo recommended. Mac with G3 might be slow. Intel Mac recommended.
• Approximately 50MB of hard disk space
• Java Runtime 5 and higher. Java 6 instead of Java 5 recommended (http://www.java.com)

Please click on the “Test my configuration” link that is underneath the Start RTFX Trader button. This compliance check must display two green lights, which prove that the correct version of java is installed and that a connection to our server can be established. If you have a red led, please go to the corresponding “Impossible to connect to our servers” section.

Check your Internet connection is up. Can you open a browser window, go to Google or Yahoo and start a search? If not, get a working Internet connection.

If you are behind a firewall or if you installed anti-virus software, they could deny access to the software. Configure your firewall or anti-virus to allow outgoing connections on port 443.

If you are connected through a proxy server which only allows HTTP data, you won’t be able to connect. Ask your ISP for help in configuring the proxy.

Make sure no P2P software is open, as some can generate unexpected disconnections.

You probably mistyped your login or password. Common errors include:

• Login and password are case-sensitive, for instance “demo01” instead of “DEMO01”.
• Inverted login and password.
• Mixed similar characters like I (capital i) and 1 (one).
• Confusion between a login to demo servers or contest servers. Each is different

This kind of error can either come from Internet Explorer cache or from the Java Webstart cache.

To empty Internet Explorer cache:

• Close all Internet Explorer windows
• Open a new Internet Explorer window
• Go to Tools Menu
• Internet Options
• General Tab
• Temporary Internet Files section -> Delete Files…

To empty the Java WebStart cache on Windows:

• Close all Internet Explorer windows and RTFX Platform
• Go to Start Menu -> run
• Type “javaws” (java 6 : “javaws -viewer”) and click on OK
• A new window is displayed:
• For Java version 5
• Click on Edition -> Preferences
• Click on General tab
• Click on Button Delete Files and click on Button ok.
To empty the Java Webstart cache on Mac OS X:
• Start Java WebStart application (Applications Folder -> Utilities -> Java)
• Click on Java WebStart menu (upper left corner), then Preferences
• Below the General tab, click on the button to clean up temporary files.

Download Java Setup and install it. Download

The configuration file saved on your computer may become corrupted and unreadable by the program, which generates display problem (blank windows). While we work to correct this, you can recover the default configuration by following these simple steps:

• go the Windows “Start” menu and choose “Run…”, then copy and paste the following text in it: %HOMEPATH%\Realtimeforex\pcrtfx\
• A Windows Explorer should open, which contains a folder with your RTFX username.
• Inside this folder, please delete the “client1.properties” file, as well as the “layout” folder. When restarting the application, your settings will be lost, but the application will work again.

Please do not hesitate to contact us if you encounter any problem.

Our software runs on Mac OS X version 10.4 and above, or any version of Mac OS X 10.5 (Leopard) or 10.6 (Snow Leopard). Java is part of those versions of Mac OS X, and no additional software is necessary. Unfortunately there is no way to install an appropriate version of Java on prior Mac OS versions.

Please complete the form for our technical support team.

The following configuration must be set up with your network administrator:

• If you are behind a firewall or if you installed an anti-virus software, they could deny access to the software. Configure your firewall or anti-virus to allow outside connection on port 443.
• If you are connected through a proxy server which only allows HTTP data, you won’t be able to connect. Ask your administrator for help in configuring the proxy.
• If you cannot apply any of the above, try to connect from home.