Account related questions

• 1’000 Euro for a Silver account
• 35’000 Euro for a Gold account
• 135’000 Euro for a Platinum account

No, RTFX does not charge fees for client deposits or withdrawals. However, banks may charge wire transfer fees.

Clients may withdraw their funds by sending the completed and signed “Withdrawal Request Form” to our Back Office Department via email to backoffice@rtfx.com or via fax to 00356 21 41 24 58.

The “Withdrawal Request Form” is found on the RTFX Trading Platform under the section “My Documents” or in the account under “My documents”.

Once our Back Office Department has received the request and performed all security checks, the client will receive the money by standard wire transfer to his/her bank account.

Withdrawals are normally processed within 48 hours.

No, RTFX does not charge any inactivity fee nor penalize customers for their trading habits.

In case you forget your password to access your FX trading account, kindly contact our Trading Desk. Your access is blocked after 3 unsuccessful entries.

Kindly use the “Forgot password” function on the Login page.

Electronic Communication Network. ECN price is the tightest spread calculated on the basis of all bids and offers from RTFX’s liquidity providers. ECN spreads will vary following the interbank market conditions.

A fixed spread means that the spread does not change. The ECN spread changes according to the market conditions, economic news and volatility, but offers better conditions during regular market.

ECN advantage

• tighter during times when there is less volatility and movement in the market

Fixed Spread advantage

• during high volatility, the spread remains fixed and the customer knows exactly what price s/he is trading

It depends on your individual trading style. If you trade before and/or during news the fixed spread can be an advantage as you know exactly which spread will be applied, no matter how much volatility there is.

However, if your trading style is that you trade when there are no news and/or high volatility the ECN spread can provide you with a tighter spread then the fixed spread.

To modify your trade settings from Fixed quotes to/from ECN quotes, you can request this directly in your account, in the section “My documents” - “Upgrade Form” This will send your request to our backoffice department, which will validate your request for the next available business day.

In order to activate the trailing stop, kindly contact our Trading Desk via email, telephone or chat.

1:100 = 100 times the Available Margin for the Major Currencies (please refer to the full details in the Trading Conditions Table).

Few competitors offer higher leverages but most regulators now refrain from doing so (the NFA in the US, for example, capped the leverage to 100x and the CFTC even proposed to introduce a reduction of the leverage to 10x in January 2010).

RTFX leverage is set to protect its customers against large losses while letting them participate in the Forex market even with a small deposit.

What differentiates RTFX, as you can see in the Trading Condition Table, is that the set leverage is an opening leverage. For example, with a 10K deposit, you can open a 1 million position. With most competitors, the first pip against your position would result in an automatic closing. With RTFX, you can maintain this position up to a margin erosion of 80%.

This means that RTFX will maintain your 1 million position open until your account balance reaches 2K. This is what we call the “Last Threshold”.

In order to open a FX trading account with RTFX the following documentation is required:

• duly signed account opening request form
• copy of a valid passport for each account holder
• copy of a recent utility bill as proof of address (not older than 6 months)
• POA Agreement (if applicable)

Should you have any questions regarding account opening, please contact our sales team at sales@rtfx.com

Yes

You can open a trading account with RTFX in USD, EUR, GBP, CHF, CAD or other major currencies on request.

If you deposit funds into your account in a currency other than your base currency, the remitted funds will be converted into your base currency at the prevailing inter-bank price at the time.

You cannot maintain an account with two different currencies in deposit.